AI driven automation to

elevate contact center experiences

Unlock the power of AI-based automation and revolutionize your customer interactions. Our cutting-edge solutions empower agents with intuitive interfaces, freeing up time for more meaningful connections and reducing manual workload. Gain valuable insights and make data-driven decisions with our advanced analytics capabilities. Plus, our seamless integration and customization options make it easy to implement our solutions with your existing systems. With CXPoint, you can optimize every touchpoint and drive growth by delivering exceptional customer experiences.

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Why it matters: Consistent automation and optimization

on Customer service platforms significantly impacts business success.

61%

More likely to engage with brand

Consumers are more likely to engage with a brand that offers personalized, and automated service to users, as long as it enhances the customer experience.
(Source: Nielsen Global Consumer Report​​)

30%

Cost Savings

Companies that implement automation in customer service can reduce operating costs by up to 30%, as automation eliminates repetitive tasks and optimizes workflows.
(Source: McKinsey & Company)

60%

Efficiency

Automation in business processes can boost efficiency by 40-60%, allowing agents/employees to focus on higher-value tasks while reducing human error.
(Source: Deloitte)

50%

Customer Satisfaction

Automated solutions improve customer satisfaction by 50% by reducing response times and providing 24/7 availability, leading to a seamless experience
(Source: Accenture)

Results That Speak: Achieve lasting success on your Contact center platform with our superior automation capabilities

40-70 %

Automation Utilization Rate

Automation tools, like Voyage, Nexa can typically handle 40% to 70% of business users and operations teams' daily tasks in contact centers, depending on the complexity of tasks and the level of automation implemented.

30 %

Cost Reduction

Businesses using automation in their contact centers often see 20% or beyond reduction in operational costs due to efficiencies gained through reduced labor, faster response times by business teams, and streamlined workflows in contact centers as well as faster execution of changes in production with improved time to market.​

40-50 %

Customer Satisfaction Improvement

With automation improving response times and providing 24/7 service, (CSAT) scores of internal teams can increase by 40% to 50% on average, particularly when tools and options are intuitive , effectively integrated to main contact center platform​.

25-50 %​

Efficiency Gains

Efficiency gains, such as Task Automation rate(%), Resolution time, customer wait time reduction, ROI, Operation cost savings and reduced cost per automated task can lead to 25% to 50% increases in productivity, as automation handles repetitive tasks and allows agents to focus on more complex issues.

AX

Agent Experience

First Impressions matter

Cxpoint automation tools in the contact center, businesses and contact center platform owners can significantly improve agent experience by reducing stress, increasing efficiency, and allowing agents to focus on more engaging and rewarding tasks.

This, in turn, can lead to higher job satisfaction, better performance, and lower turnover rates, ultimately benefiting both the agents and the overall customer experience.

BX

Business Experience

First Impressions matter

CXPoint products for Cloud contact centers help improve the business experience in your contact centers by optimizing operational efficiency, reducing costs, improving scalability, and enhancing both your customer satisfaction and agent productivity

By automating routine tasks, businesses can free up resources for more strategic initiatives, allowing them to improve performance, reduce overhead, and ultimately offer better service to customers.

CX

Customer Experience

First Impressions matter

When done correctly, Automation in contact centers significantly improves customer experience by offering faster response times, 24/7 availability, consistent and accurate information, and more personalized service. It empowers customers through self-service options, reduces friction across channels, and helps businesses proactively address issues.

Automation enhances both the efficiency of the contact center product and the overall satisfaction of your end customers leading to a better customer journeys, higher loyalty, and ultimately, improved CX which your business deserves.​

DX

Developer Experience

In a contact center, developer experience (DX) refers to how easily and efficiently developers can build, maintain, and integrate Cloud contact center platforms with enterprise systems to support customer service operations.

CXPoint plays a crucial role in improving DX by reducing repetitive tasks (like creating Skills, queues and so on to more complex ones), accelerating development and deployment cycles (migrating contact center telephony objects and configurations), streamlining system integrations, improving collaboration, and ensuring scalability.

CX POINT

Create something amazing in your cloud contact centers with

our products. We handle everything from platform discovery to design development and object management to migration, transforming your vision into a thriving business, faster. Using AI data-driven insights and creative innovation, we have built cohesive, scalable solutions to make you succeed in your journey to cloud using CXPoint powered automation.

VOYAGE – An intelligent AI Powered Contact center platform discovery platform​

Save 50-60% on contact center platform discovery effort by gaining detailed insights on legacy CC data and data mining and streamlined discovery process of complex technical landscape. Benefit from applied analytical view and KPIs to measure key object statistics and values, visualize contact center journeys and platform flows and gain deeper insights about business logic while migrating to cloud​

VOYAGE – An intelligent AI Powered Contact center platform discovery platform​

NEXA – Smart Cloud Contact center software management platform​

Nexa revolutionizes the efficiencies of customer service teams by integrating experience and advanced AI capabilities together. It provides businesses with secure and scalable, flexible solutions for managing cloud contact center platforms across multiple regions and business operating groups/teams, ensuring efficient platform management and personalized experiences.

NEXA – Smart Cloud Contact center software management platform​

APIX – Control your API Overages and usage like never before

Our AI-based Contact Center API Usage Tracking and Management Platform leverages advanced AI to monitor, analyze, and optimize the performance of Cloud contact center APIs usage within your contact center. It provides real-time insights into Cloud contact center API usage, which helps you manage end to end API performance for your cloud contact center, reduce downtime, and enhance the overall customer experience with data-driven decisions.​

APIX – Control your API Overages and usage like never before

Create something amazing from the start.

We handle everything from branding to product development, transforming your vision into a thriving business. Using data-driven insights and creative innovation, we build cohesive, scalable solutions.

VOYAGE

Streamline your workflow with comprehensive file management and analysis tools designed for optimal performance.

  • On premise Contact Center Platforms configuration discovery
  • Automatic call center Telephony object discovery
  • Discovery of on-premise call flows and routing flows( vxml and scxml support)
  • Call flow summarization for each legacy composer projects
  • Bulk flow uploads directly to cloud​
  • Call and workflow comparison, call flow journey mapping
  • Prompt transcribe and verbiage management
  • Prompt migration from legacy to Genesys cloud​
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NEXA

Experience real-time monitoring and secure automation with our advanced integration capabilities.

  • Bulk and automated management of objects in Genesys cloud
  • Support for User, Role, Division, Queue, Skills and many more critical objects
  • Management of Language, Call Routing, Emergency Groups, Schedule Management, Production Prompts
  • Additional features include secure role-based access, End to end encryption, Admin dashboard, AD Authentication
  • Inbuilt support for SSO, MFA, AD, User Configuration and Activity reporting
  • GDPR compliant
  • Platform Uptime status and monitoring
  • Dashboard and reporting, Nexa workspace Management
  • Help documentation
Feature visual

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COMMON FEATURES

Develop a comprehensive brand manual that outlines how to use your brand elements consistently across all platforms. This guide ensures that your messaging and visuals are uniform, helping to build a strong, trustworthy brand that communicates effectively with your audience.

  • Subscription plan management
  • Online secure billing subscriptions via Stripe
  • Services uptime status and monitoring
  • Compliance Settings and controls
  • System Logging
  • Integration with applications
  • Roles for granular permissions
  • User Profile Configuration
  • Support services
  • Admin Reporting
  • Notification Control
  • 24 x 7 support ticket, Monitoring
Feature visual

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Schedule Demo

UPCOMING TOOLS

Coming Soon

  • AI-Powered Analytics

    Advanced analytics tools powered by machine learning to provide deeper insights into your operations.

  • Automated Workflows

    Smart automation systems to streamline your processes and boost productivity.

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Ready to see what your

future looks like with our CXPoint

products for your Contact Center?

Request Demo

We are your team of Contact Center experts,

get ready to make your contact center stand out.

Our Standard Pricing

Free Trial

Free Trial *

07 day free Trial per User

Start Free Trial
  • On premise Contact Center Platforms configuration discovery ​
  • Automatic call center Telephony object discovery ​
  • Inbuilt support for legacy Genesys Engage (on-premise) objects​
  • Discovery of on-premise call flows and routing flows( vxml and scxml support) ​
  • Call flow summarization for each legacy composer projects ​
  • Bulk flow uploads directly to cloud​
  • Call and workflow comparison, call flow journey mapping ​
  • Prompt transcribe and verbiage management ​
  • Prompt migration from legacy to Genesys cloud​
  • Subscription plan management ​
  • Online secure billing subscriptions via Stripe​
  • Services uptime status and monitoring​
  • Compliance Settings and controls​
  • System Logging​
  • Integration with applications​
  • Roles for granular permissions​
  • User Profile Configuration ​
  • Support services​
  • Admin Reporting​
  • Notification Control​
  • 24 x 7 support ticket, Monitoring

*Terms and Conditions

Free Trial includes 07 days free access

2 users' activation

API rate limits and restrictions may apply during Free Trial *

One time product activation fee will only be applicable upon activation of monthly subscription

CXP1

$ 2.5 per user / per day

Start 10 user license

Start Free Trial
  • On premise Contact Center Platforms configuration discovery ​
  • Automatic call center Telephony object discovery ​
  • Inbuilt support for legacy Genesys Engage (on-premise) objects​
  • Discovery of on-premise call flows and routing flows( vxml and scxml support) ​
  • Call flow summarization for each legacy composer projects ​
  • Bulk flow uploads directly to cloud​
  • Call and workflow comparison, call flow journey mapping ​
  • Prompt transcribe and verbiage management ​
  • Prompt migration from legacy to Genesys cloud​
  • Subscription plan management ​
  • Online secure billing subscriptions via Stripe​
  • Services uptime status and monitoring​
  • Compliance Settings and controls​
  • System Logging​
  • Integration with applications​
  • Roles for granular permissions​
  • User Profile Configuration ​
  • Support services​
  • Admin Reporting​
  • Notification Control​
  • 24 x 7 support ticket, Monitoring

CXP2

$ 4.5per user / per day

Start 15 user license

Start Free Trial

Includes both Nexa and Voyage products with Advance features

  • On premise Contact Center Platforms configuration discovery ​
  • Automatic call center Telephony object discovery ​
  • Inbuilt support for legacy Genesys Engage (on-premise) objects​
  • Discovery of on-premise call flows and routing flows( vxml and scxml support) ​
  • Call flow summarization for each legacy composer projects ​
  • Bulk flow uploads directly to cloud​
  • Call and workflow comparison, call flow journey mapping ​
  • Prompt transcribe and verbiage management ​
  • Prompt migration from legacy to Genesys cloud
  • Bulk and automated management of objects in Genesys cloud ​
  • Support for User, Role, Division, Queue, Skills and many more critical objects​
  • Management of Language, Call Routing, Emergency Groups, Schedule Management, Production Prompts, ​
  • Additional features include secure role-based access, End to end encryption, Admin dashboard, AD Authentication​
  • Inbuilt support for SSO, MFA, AD, User Configuration and Activity reporting, ​
  • GDPR compliant​
  • Platform Uptime status and monitoring, ​
  • dashboard and reporting, Nexa workspace Management​
  • Help documentation
  • Subscription plan management
  • Online secure billing subscriptions via Stripe​
  • Services uptime status and monitoring​
  • Compliance Settings and controls​
  • System Logging​
  • Integration with applications​
  • Roles for granular permissions​
  • User Profile Configuration ​
  • Support services​
  • Admin Reporting​
  • Notification Control​
  • 24 x 7 support ticket, Monitoring

Need Assistance? let's discuss your options

We're here to help you every step of the way. Whether you're looking for guidance, need assistance, or want to explore your options, we're ready to support you every step of the way. If you're unsure which package is right for you or need something different, we're here to help.

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